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dr. eslee

FAQ

To track your order, please use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section for registered members.

You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.

We do not accept international credit cards or international shipping and billing addresses. We apologize for the inconvenience.

dr.eslee ships via UPS to US addresses only. We cannot accept international shipping/ billing addresses. Orders shipping to Alaska, Hawaii, Puerto Rico or a U.S. Territory must ship via Worldship. Orders shipping to APO/FPO & P.O. boxes must ship UPS. dr.eslee is not able to ship to PO Boxes within a U.S. Territory. Orders containing Hazardous Materials ship via UPS Ground and cannot ship to APO/FPO or P.O. boxes. the following dr.eslee product(s) contain Hazardous Materials: hazard products

All orders shipped from dr.eslee will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped.

Customer Returns: If for some reason you're not happy with your order, you can return it in its original packaging with a receipt and receive a full refund. Simply complete the Return Form (click here) with the information requested. Pack the item(s) to be returned, along with the Return Form, in the original package if possible. Returned packages must be returned prepaid at the expense of the customer to the address on the return label. Refunds will be issued within 30 days in the form of credit to the credit card holder.

Our return address is:
dr.eslee USA
L3200 wilshire Blvd #111
Los Angeles, CA 90010
213-291-4047

If you know your email, simply click here to receive an email to reset your password.

Log in to your dr.eslee membership here and click on the 'M' link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the 'Submit' button and you will be unsubscribed from email.

If you are a consumer, log in to your dr.eslee account profile here and click on the 'view address' link. The billing address on file will populate the form on this page. Make any changes necessary and click on the 'cofirm' button and your new information will be saved.

Please contact dreslee_usa@dreslee.com